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Lan Xin Meng

Privacy Policy

Lan Xin Meng is a TCM body and skincare brand of WD TCM Global Holdings Pte. Ltd. (“we”, “us” or “our”). This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit lanxinmeng.com, contact us, subscribe to our communications or otherwise interact with us.

1. Personal data we collect

Depending on how you interact with us, we may collect:

  • Your name, email address, telephone number and contact details.
  • Information submitted through our contact, enquiry, partnership or newsletter forms.
  • Business information, including your company, job title and nature of enquiry.
  • Communications and correspondence between you and us.
  • Technical information, including your IP address, browser type, device information, pages visited and referring website.
  • Cookie, analytics and website usage data.
  • Other information you choose to provide.

Please do not provide sensitive personal or medical information unless it is necessary for your enquiry.

2. How we collect personal data

We may collect personal data:

  • Directly from you when you submit a form, contact us or subscribe to our communications.
  • Automatically through cookies and similar technologies when you use our website.
  • From our authorised service providers, distributors, retailers, business partners or publicly available sources, where permitted by law. 

3. How we use personal data

We may use your personal data to:

  • Respond to enquiries, requests and feedback.
  • Manage business, distribution, retail or partnership enquiries.
  • Provide information about our products, services and activities.
  • Send marketing communications where you have consented or where otherwise permitted by law.
  • Operate, maintain, secure and improve our website.
  • Understand website traffic and user behaviour.
    Detect and prevent fraud, misuse or security incidents.
  • Comply with legal, regulatory and contractual requirements.
  • Establish, exercise or defend legal claims.
  • Carry out other purposes notified to you when your personal data is collected.

We will only collect, use or disclose personal data for purposes that are reasonable and permitted under applicable law.

4. Marketing Communications

Where applicable, we may send you news, product information and promotional communications. You may unsubscribe at any time using the unsubscribe link in an email or by contacting us. Withdrawing from marketing communications will not affect administrative or service-related messages that we may still need to send.

5. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Enable essential website functions.
  • Remember your preferences.
  • Measure website performance and traffic.
  • Understand how visitors interact with our content.
  • Support relevant marketing activities, where applicable.

You may manage or disable cookies through your browser settings. Some parts of the website may not function properly if certain cookies are disabled.
Where required by law, we will request your consent before placing non-essential cookies on your device.

6. Disclosure of Personal Data

We may disclose personal data to:

  • Companies related to WD TCM Global Holdings Pte. Ltd.
  • Website hosting, cloud storage, analytics, email, security and IT service providers.
  • Professional advisers, including lawyers, auditors and insurers.
  • Distributors, retailers, logistics providers and business partners where necessary to respond to or fulfil your request.
  • Government authorities, regulators or law-enforcement agencies where required or permitted by law.
  • A purchaser, investor or successor in connection with a merger, restructuring, investment or transfer of our business or assets.

We do not sell your personal data.
Our service providers are permitted to process personal data only for the relevant services they provide to us and subject to appropriate obligations.

7. Overseas Transfer

Some of our service providers or business partners may process personal data outside Singapore. Where personal data is transferred overseas, we will take reasonable steps to ensure that it receives a standard of protection comparable to that required under Singapore law, as applicable.

8. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet business or legal requirements, resolve disputes and enforce agreements.
When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it.

9. Data Security

We use reasonable administrative, technical and physical safeguards to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss or disposal.
However, no website, electronic transmission or storage system is completely secure, and we cannot guarantee absolute security. 

10. Your Choices and Rights

Subject to applicable law, you may contact us to:

  • Request access to personal data we hold about you.
  • Request correction of inaccurate or incomplete personal data.
  • Withdraw consent previously provided.
  • Unsubscribe from marketing communications.
  • Ask questions or raise concerns about how we handle your personal data.

We may need to verify your identity before processing a request. Certain requests may be subject to legal exceptions. Withdrawing consent may affect our ability to provide particular services or respond to certain requests.

11. Third-Party Websites

Our website may contain links to websites operated by retailers, distributors, partners or other third parties. We are not responsible for the privacy, security or content practices of third-party websites. You should review their privacy policies before providing personal data.

12. Changes to this policy

We may update this Privacy Policy periodically to reflect changes to our practices, technologies or legal obligations. 
The most current version will always be available on this page. Your continued use of the website after changes are published constitutes your acknowledgement of the revised policy.

13. Contact us

For questions, requests or concerns relating to this Privacy Policy or the handling of your personal data, please contact:

WD TCM Global Holdings Pte. Ltd.


Email: enquiries@wdtcmglobal.com


 
Address: 72 Bendemeer Road, 03-14 Luzerne, Singapore 339941 
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